Privacy Policy

1. Who We Are

Telappliant Ltd ("we", "us", "our") is a company registered in England & Wales (Company No. 04632756). We are committed to protecting your personal data and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

For the purposes of data protection law, Telappliant Ltd is the data controller of the personal information we collect about you through this website and our bill analysis service.

2. Information We Collect

We may collect and process the following personal data:

• Identity data: First name, last name, job title.
• Contact data: Email address, telephone number, company name.
• Business data: Industry, number of employees, current providers, monthly spend band.
• Bill data: Uploaded invoices and bills which may contain account numbers, service details, and pricing information.
• Technical data: IP address, browser type, device information, and usage data collected through cookies and similar technologies.
• Communication data: Any correspondence you send to us.

3. How We Use Your Information

We use your personal data for the following purposes:

• To perform our free bill analysis service and provide you with savings recommendations.
• To verify your identity and contact details via email verification.
• To contact you regarding your bill analysis results and potential savings opportunities.
• To improve our website, services, and user experience.
• To comply with legal obligations.

Our lawful basis for processing your data is your consent (provided when you submit your details and agree to our privacy policy) and our legitimate interests (to provide and improve our services).

4. How We Store and Protect Your Data

We take the security of your data seriously. All uploaded bills and personal information are:

• Encrypted in transit using TLS/SSL encryption.
• Stored securely on encrypted servers within the UK/EEA.
• Accessible only to authorised personnel who need it to perform our services.
• Retained only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

We will never sell your personal data to third parties.

5. Data Retention

We retain your personal data and uploaded bills for a maximum of 12 months from the date of your last interaction with us, unless a longer retention period is required by law. After this period, your data will be securely deleted.

You may request earlier deletion of your data at any time by contacting us.

6. Sharing Your Data

We may share your personal data with:

• Service providers: Trusted third-party providers who assist us in delivering our services (e.g., cloud hosting, email delivery). These providers are contractually bound to protect your data.
• Legal requirements: Where we are required to do so by law, regulation, or legal proceedings.

We do not share your data with any third parties for marketing purposes.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.
• Right to rectification: Request correction of inaccurate or incomplete data.
• Right to erasure: Request deletion of your personal data ("right to be forgotten").
• Right to restrict processing: Request that we limit how we use your data.
• Right to data portability: Request transfer of your data in a structured, machine-readable format.
• Right to object: Object to processing based on legitimate interests.
• Right to withdraw consent: Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at the details below. We will respond within one month.

8. Cookies

Our website uses essential cookies to ensure proper functionality. We do not use advertising or tracking cookies. Essential cookies are necessary for the website to function and cannot be switched off.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal data.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this privacy policy or wish to exercise your data protection rights, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe your data protection rights have been violated.